Inside Sales Representative
Edmonton, AB, Canada
Full Time
Mid Level
Durabuilt Windows & Doors is a privately owned Canadian manufacturer of premium windows and doors. Our inside sales channel plays a critical role in converting interest into opportunity - serving walk-in showroom clients, supporting contractor accounts & managing all inbound sales inquiries with professionalism and urgency.
This role is suited for driven, organized sales professionals who thrive in a fast-paced environment, value strong systems and process and take ownership of building long-term customer relationships.
Our values are at the core of everything we do!
Innovative – Think ahead to stay ahead.
Driver – Stay hungry and act with urgency.
Ownership – No excuses. 100% accountability.
Caring – For employees, partners and community.
Individual – We work with great people and expect a lot from them.
About the Role
• Serve walk-in customers at Durabuilt showrooms and guide them through product options
• Manage all incoming sales leads including phone, email, website, and showroom inquiries
• Support and grow contractor and small trade accounts through quoting, follow-ups, and relationship management
• Assess customer needs and recommend appropriate window and door solutions
• Prepare quotes, proposals, and documentation using CRM and quoting tools
• Proactively follow up on open opportunities to drive timely decisions
• Build and maintain a personal book of business through repeat customers and referrals
• Collaborate with outside sales, installation, service, and scheduling teams to ensure smooth customer experience
What Success Looks Like
• High conversion rates on inbound and showroom leads
• Consistent achievement of monthly sales and activity targets
• Strong responsiveness and follow-up discipline
• Growing contractor and repeat customer base
• Accurate, well-managed pipeline in CRM
• Positive customer feedback and strong internal partnerships
What We’re Looking For
• Proven success in inside sales, customer-facing sales, or account management
• Comfort selling premium or technical products
• Strong communication, objection-handling, and closing skills
• Highly organized with strong time and pipeline management
• Confident using CRM systems and digital quoting tools
• Professional, service-oriented approach with walk-in and trade customers
Education
• Post-secondary education is considered an asset, but not required
• Relevant sales experience and proven performance are the primary qualifications
• Comfort using Microsoft Office and CRM systems (Salesforce or similar)
Other
• 2+ years of experience in inside sales, B2C sales, or account management
• Valid driver’s license and ability to travel locally when required
• Experience working with contractors or trade customers is an asset
• Strong follow-up discipline and ability to manage multiple opportunities at once
What We Offer
• Competitive base salary of $50,000 + commission, with potential earnings of $90,000–$120,000 (no cap)
• Comprehensive onboarding and sales training
• Training on premium products, systems, and sales process
• Benefits and tools to support your success
• Growth opportunities within sales, account management, or outside sales
• A fast-moving, collaborative environment with clear expectations and accountability
Why DURABUILT
• Premium product and trusted Canadian brand
• Consistent inbound lead flow and showroom traffic
• Established contractor and trade customer base
• Dedicated production, install, service and scheduling teams
• Strong CRM, quoting tools, and sales systems
• Long-term career growth within a growing organization
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.
This role is suited for driven, organized sales professionals who thrive in a fast-paced environment, value strong systems and process and take ownership of building long-term customer relationships.
Our values are at the core of everything we do!
Innovative – Think ahead to stay ahead.
Driver – Stay hungry and act with urgency.
Ownership – No excuses. 100% accountability.
Caring – For employees, partners and community.
Individual – We work with great people and expect a lot from them.
About the Role
• Serve walk-in customers at Durabuilt showrooms and guide them through product options
• Manage all incoming sales leads including phone, email, website, and showroom inquiries
• Support and grow contractor and small trade accounts through quoting, follow-ups, and relationship management
• Assess customer needs and recommend appropriate window and door solutions
• Prepare quotes, proposals, and documentation using CRM and quoting tools
• Proactively follow up on open opportunities to drive timely decisions
• Build and maintain a personal book of business through repeat customers and referrals
• Collaborate with outside sales, installation, service, and scheduling teams to ensure smooth customer experience
What Success Looks Like
• High conversion rates on inbound and showroom leads
• Consistent achievement of monthly sales and activity targets
• Strong responsiveness and follow-up discipline
• Growing contractor and repeat customer base
• Accurate, well-managed pipeline in CRM
• Positive customer feedback and strong internal partnerships
What We’re Looking For
• Proven success in inside sales, customer-facing sales, or account management
• Comfort selling premium or technical products
• Strong communication, objection-handling, and closing skills
• Highly organized with strong time and pipeline management
• Confident using CRM systems and digital quoting tools
• Professional, service-oriented approach with walk-in and trade customers
Education
• Post-secondary education is considered an asset, but not required
• Relevant sales experience and proven performance are the primary qualifications
• Comfort using Microsoft Office and CRM systems (Salesforce or similar)
Other
• 2+ years of experience in inside sales, B2C sales, or account management
• Valid driver’s license and ability to travel locally when required
• Experience working with contractors or trade customers is an asset
• Strong follow-up discipline and ability to manage multiple opportunities at once
What We Offer
• Competitive base salary of $50,000 + commission, with potential earnings of $90,000–$120,000 (no cap)
• Comprehensive onboarding and sales training
• Training on premium products, systems, and sales process
• Benefits and tools to support your success
• Growth opportunities within sales, account management, or outside sales
• A fast-moving, collaborative environment with clear expectations and accountability
Why DURABUILT
• Premium product and trusted Canadian brand
• Consistent inbound lead flow and showroom traffic
• Established contractor and trade customer base
• Dedicated production, install, service and scheduling teams
• Strong CRM, quoting tools, and sales systems
• Long-term career growth within a growing organization
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.
Thank you for applying!
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