Operations & Scheduling Coordinator
Edmonton, AB, Canada
Full Time
Mid Level
Durabuilt Windows & Doors is one of Western Canada's largest window and door manufacturers, proudly serving homeowners, builders, contractors, and retailers since 1988. Headquartered in Edmonton, Alberta, we are recognized as one of Canada's Best Managed Companies—a distinction that reflects our innovative products and the exceptional people behind them.
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and contributing to a trusted Canadian brand, you'll find your place with us.
POSITION OVERVIEW
This role is central to keeping our operations running smoothly. You'll coordinate schedules, communicate across multiple teams and locations, and ensure that every installation, service call, and production cycle stays on track. Your organizational skills and attention to detail will directly impact our efficiency and customer satisfaction.
KEY RESPONSIBILITIES
Scheduling & Coordination
• Create and manage daily schedules based on production plans, resource availability, and operational priorities
• Collaborate closely with production, sales, shipping, and service teams to ensure schedules reflect real-time progress and changes
• Forecast shift and workload requirements to maximize capacity, reduce downtime, and improve workflow efficiency
• Schedule window and door installations and service appointments accurately and efficiently
Operational Support
• Communicate with field technicians across Alberta to coordinate jobs, resolve scheduling conflicts, and provide on-site support
• Align scheduling activities with all stages of the production cycle to support continuous, efficient operations
• Coordinate with accounting on order clearance and batching to keep jobs moving smoothly
• Distribute production paperwork and dispatch order files to shipping daily
• Order repair parts as needed and prepare job completion documentation
Customer & Internal Communication
• Respond to customer inquiries via phone, email, and voicemail with professionalism and promptness
• Send quotes to customers, follow up to close sales, and provide real-time project status updates
• Prepare and maintain operational and performance reports for leadership
Documentation & Reporting
• Maintain accurate records of schedules, service calls, production batches, and job completions
• Provide regular progress reports to management on schedules, delays, and service adherence
QUALIFICATIONS
• 2+ years of experience in an office, operations, or scheduling environment
• Strong time management and multitasking abilities in a fast-paced setting
• High attention to detail with a commitment to accuracy and follow-through
• Excellent verbal and written communication skills with a professional, courteous demeanor
• Advanced proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Familiarity with Alberta's geographical areas preferred
• Experience with production planning, dispatching, or scheduling software
WORKING CONDITIONS
• Office-based role using standard equipment: computer, phone, and scheduling tools
• Fast-paced environment requiring quick thinking and proactive problem-solving
• Flexibility to adapt to shifting priorities and tight deadlines
WHY JOIN DURABUILT?
We are committed to building with purpose:
INNOVATIVE – Join a team that continually seeks to improve and create value
ACCOUNTABLE – We stand behind our work, our people, and our brand
CARING – We genuinely support each other, our customers, and our communities
GROWTH-MINDED – We invest in your professional development and expect excellence
We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.
Thank you for your interest in joining Durabuilt Windows & Doors!
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and contributing to a trusted Canadian brand, you'll find your place with us.
POSITION OVERVIEW
This role is central to keeping our operations running smoothly. You'll coordinate schedules, communicate across multiple teams and locations, and ensure that every installation, service call, and production cycle stays on track. Your organizational skills and attention to detail will directly impact our efficiency and customer satisfaction.
KEY RESPONSIBILITIES
Scheduling & Coordination
• Create and manage daily schedules based on production plans, resource availability, and operational priorities
• Collaborate closely with production, sales, shipping, and service teams to ensure schedules reflect real-time progress and changes
• Forecast shift and workload requirements to maximize capacity, reduce downtime, and improve workflow efficiency
• Schedule window and door installations and service appointments accurately and efficiently
Operational Support
• Communicate with field technicians across Alberta to coordinate jobs, resolve scheduling conflicts, and provide on-site support
• Align scheduling activities with all stages of the production cycle to support continuous, efficient operations
• Coordinate with accounting on order clearance and batching to keep jobs moving smoothly
• Distribute production paperwork and dispatch order files to shipping daily
• Order repair parts as needed and prepare job completion documentation
Customer & Internal Communication
• Respond to customer inquiries via phone, email, and voicemail with professionalism and promptness
• Send quotes to customers, follow up to close sales, and provide real-time project status updates
• Prepare and maintain operational and performance reports for leadership
Documentation & Reporting
• Maintain accurate records of schedules, service calls, production batches, and job completions
• Provide regular progress reports to management on schedules, delays, and service adherence
QUALIFICATIONS
• 2+ years of experience in an office, operations, or scheduling environment
• Strong time management and multitasking abilities in a fast-paced setting
• High attention to detail with a commitment to accuracy and follow-through
• Excellent verbal and written communication skills with a professional, courteous demeanor
• Advanced proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Familiarity with Alberta's geographical areas preferred
• Experience with production planning, dispatching, or scheduling software
WORKING CONDITIONS
• Office-based role using standard equipment: computer, phone, and scheduling tools
• Fast-paced environment requiring quick thinking and proactive problem-solving
• Flexibility to adapt to shifting priorities and tight deadlines
WHY JOIN DURABUILT?
We are committed to building with purpose:
INNOVATIVE – Join a team that continually seeks to improve and create value
ACCOUNTABLE – We stand behind our work, our people, and our brand
CARING – We genuinely support each other, our customers, and our communities
GROWTH-MINDED – We invest in your professional development and expect excellence
We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.
Thank you for your interest in joining Durabuilt Windows & Doors!
Thank you for applying!
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